Accepted Reasons for Returns/Refunds
We only accept returns or offer refunds in the following cases due to errors on our part or from our supplier:
Damaged, Defective, or Misprinted Items: If your order arrives damaged, misprinted, or has any defects, please contact us within 3 days of receiving the item.
Incorrect Item Received: If you receive a product that is different from what you ordered (e.g., wrong size, color, or design).
Return Timeframe & Conditions
Request Timeframe: You must contact us to request a return or refund within 3 days of receiving your product.
Product Condition: The item must be unused and in its original condition, with all tags (if applicable) still attached.
Non-Returnable/Non-Refundable Items
We do not accept returns or offer refunds for the following reasons:
– Buyer’s Remorse: Since our products are custom-made on demand specifically for you, we cannot accept returns if you simply change your mind or no longer want the item.
– Customer-Caused Damage: Products damaged due to improper use, mishandling, or any actions by the customer.
– Incorrect Shipping Address: If you provided an incorrect or incomplete shipping address, leading to the product not being delivered or being lost.
– Personalized Items: Products that have been custom-personalized to your specific request and cannot be resold.
– Final Sale Items: Items purchased during special promotions or marked as “final sale” are typically non-returnable, unless there is a clear product defect
Exchanges
To keep things simple, we do not offer direct exchanges. But don’t worry, if your item has an issue that was our mistake, just contact us! We’ll make it right.
Return & Refund Process
Contact Us:
Please send an email to support@thorink.com or fill out the contact form on our website at https://thorink.com/contact-us/.
In your email/form submission, please include your order number and a detailed description of the issue you’re experiencing.
Provide Evidence:
We require clear photos or videos of the damaged, defective, or incorrect product so we can assess the issue and process your request efficiently.
Request Review:
After reviewing the evidence, we will notify you of our decision.
You do not need to return the faulty product to us.
Resolution:
Depending on your preference, we will either:
– Issue a Refund: A full refund for the product’s value will be issued to your original payment method.
– Send a Replacement: We will print and ship a new, correct item to you at no additional cost.
Refund Policy
Refund Method: Refunds will be processed back to the original payment method you used for your purchase (e.g., credit/debit card, PayPal).
Processing Time: Refunds typically take 5-7 business days to appear in your account, depending on your bank or payment provider.
Non-Refundable Fees:
– Original Shipping Fees: The original shipping fees paid for your order are non-refundable.
– Processing Fees (if customer-related issue): In cases where we process a return or reprint for reasons not due to our error (but still within our policy), the following fees may apply:
+Return Label Fee: $3.99
+Restocking Fee: $6.99
*Note: These fees will be deducted from your total refund amount.
Question on Return & Refund?
For any questions regarding our Return & Refund Policy, or if you need assistance with an order, please do not hesitate to contact us:
Email: support@thorink.com
Phone: (229) 303-4616